Thank you for choosing to work with La'Sandra. I am committed to providing exceptional service and ensuring a positive experience. Please review the following customer policy carefully. By booking our services or purchasing our products, you acknowledge and agree to the following terms and conditions:

1. No Refunds Policy

All purchases, deposits, and payments are non-refundable under any circumstances. This policy applies to all services, classes, consultations, products, and bookings.

• No exceptions will be made, including but not limited to:

  • Cancellations by the customer

  • Missed appointments or classes

  • Dissatisfaction with results, as all services are performed with professional care and expertise

  • Changes to personal schedule or circumstances

  • Failure to follow through with pre- or post-care instructions

2. Booking & Rescheduling Guidelines

• Consultations: Some services (e.g., hair extensions) require an initial consultation. Consultations are also non-refundable.

• Deposits: Deposits are required for specific services to secure your appointment. All deposits are non-refundable and non-transferable to other services.

• Rescheduling: Clients may request one (1) reschedule at least 48 hours prior to the scheduled appointment time. Reschedules requested outside this timeframe will require a new deposit or payment.

3. Cancellations & No-Shows

• Failure to show up for an appointment or class will result in a forfeiture of any deposits or payments made.

• If you are more than 15 minutes late, your appointment will be considered a no-show, and you may need to rebook with a new payment.

• If La'Sandra must cancel or reschedule, clients will be contacted as soon as possible to make alternate arrangements.

4. Product & Kit Purchases

• All product sales are final. This applies to beauty kits, makeup products, hair extensions, and wigs.

• Please verify your purchase before completing the transaction, as no refunds or exchanges will be issued.

5. Client Responsibility

Clients are expected to:

• Provide accurate information during consultations or at booking

• Follow any preparation or post-care instructions for services

• Arrive on time for appointments and classes

• Notify of any changes promptly according to the rescheduling policy

6. Contact Information

If you have any questions or need further clarification regarding these policies, please contact us at:
Email: transformwithl@gmail.com

Privacy and Safety Policy for Services and Products
Last Updated: October 2024

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At La'Sandra’s Business and Beauty Services, we prioritize your privacy and safety. This policy outlines how we collect, use, and protect your personal information, as well as our commitment to maintaining a safe environment for all clients. By booking services, attending classes, or purchasing products, you agree to the terms in this policy.

1. Collection of Personal Information

We collect personal information for the purpose of providing high-quality services, maintaining records, and ensuring seamless communication. This information may include:

• Full Name

• Email Address and Phone Number

• Mailing or Billing Address (for product purchases or invoicing)

• Service History and Preferences

• Payment Information (processed securely through third-party providers)

We only collect information necessary to process bookings, appointments, consultations, or product orders.

2. Use of Personal Information

We use your information to:

• Confirm and manage appointments, classes, and consultations

• Process product orders and deposits

• Send important updates, appointment reminders, or policy changes

• Ensure a personalized experience based on service history and preferences

• Improve services and products through internal data analysis

Your information will never be sold, rented, or shared with third parties unless required by law or necessary to complete your transaction (e.g., payment processors).

3. Data Security

We implement industry-standard security measures to protect your information from unauthorized access, loss, misuse, or alteration. These measures include:

• Encrypted payment processing through trusted third-party providers

• Secure storage of personal data

• Limited access to personal information on a need-to-know basis

Despite our best efforts, no system is completely secure. We encourage you to report any suspected breaches or misuse immediately.

4. Confidentiality and Client Records

• All personal and service-related information is kept confidential.

• Service notes and preferences are stored to help tailor your experience during future visits.

• Any photos or videos taken during services (e.g., before/after pictures) will only be shared with your consent for marketing purposes.

5. Safety Measures for In-Person Services and Classes

We are committed to maintaining a safe and professional environment for all clients and participants:

• Sanitation Protocols: All tools, equipment, and workspaces are disinfected after each use.

• Product Safety: We use high-quality, professional-grade products. Please notify us of any allergies or sensitivities before your appointment.

• Client Health: If you feel unwell, please contact us to reschedule your appointment to ensure the safety of others.

• Personal Boundaries: We respect your personal space, and our services are conducted with professionalism at all times.

6. Communication and Marketing

• We may send appointment confirmations, reminders, or follow-ups via email, phone, or text.

• Occasionally, you may receive promotional offers or newsletters. You can opt-out of marketing emails at any time by clicking the unsubscribe link in the email.

7. Third-Party Services

We may use trusted third-party services for:

• Payment processing

• Appointment scheduling

• Email communications

These providers are required to comply with data privacy regulations and only use your information for the services they provide.

8. Minors

Services are not available to anyone under the age of 18 without parental or guardian consent. Parents or guardians must be present for all appointments involving minors.

9. Client Rights

You have the right to:

• Access or update your personal information at any time

• Request deletion of your data (subject to legal obligations to retain certain records)

• Withdraw consent to the use of personal information for marketing purposes

10. Policy Updates

We may update this Privacy and Safety Policy from time to time. Any changes will be communicated through our website or by email. Continued use of our services constitutes acceptance of the revised terms.

11. Contact Information

If you have questions or concerns about this policy or need assistance regarding your personal data, please contact:

Email: transformwithl@gmail.com

Thank you for trusting La'Sandra’s Business and Beauty Services. Your privacy and safety are our top priority.